Hiring Freshers for Non Voice/ Chat Process- Technical Support Executive in HSR Layout, Bangalore. BE/B.Tech below 60% or any graduate fresher can apply. Salary INR 2.4LPA.
Job Details:
Position: BPO Executive- Technical Chat Support
Tenure: Permanent roll
Salary: up to INR 2.4LPA (Based on individuals skills & experience, negotiable for right fit candidates).
Gender: Male
Location: HSR Layout Bangalore
Working Days: 6 days a week, rotational week off.
Shift Time: Rotational
Required Qualification: Graduates
Job Responsibilities:
- This is a non-voice data-entry & writing type of customer service or back-end support job done through chat and email in a BPO (call centre) setting.
- Maintain data entry requirements by following data program techniques and procedures.
- Coordinate online with customers, either collecting or offering them information through a web-based chat program or via e-mail.
- Process customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
- Enter customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
- Verify entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
- Test customer and account system changes and upgrades by inputting new data; reviewing output.
- Secure information by completing data base backups.
- Maintain operations by following policies and procedures; reporting needed changes.
- Maintain customer confidence and protects operations by keeping information confidential.
- Contribute to team effort by accomplishing related results as needed.
Interview Rounds:
- Screening
- F2F/ Online with COO
- HR Discussion
To Apply,
Share CV to jobs@supersevak.com, Call/ WhatsApp HR to –
9686450749/ 9513336264/ 8197745410
For more details about the company, pls. visit: www.superseva.com
Please do contact us for any query. Thanks!